Directory of Institutional Activities on the NSS

This page contains information collated from institutional websites regarding institutional strategies for the NSS, based on a list of those institutions which subscribe to the HEA. If your institution isn't included, please feel free to add it along with any NSS related activities. 


Please note that all this information has been collected by the HEA entirely from the public domain. It is not intended to be a comprehensive account of all NSS activity within HEIs, but it is an accurate guide to the ways in which the NSS is being advertised and run, and the associated enhancement activities taking place.



Institution Notes
A Aberystwyth University SMART targets 2008 mention NSS.
University of the Arts London NSS Website, with results, details of enhancement activities taking place as a results of response and the institutional response to the results.
Anglia Ruskin University NSS website on Student services website, with 'you said we did', promotional material, details of incentives and weekly updates of response rates for the 2010 survey.
  Assessment and Feedback Project report (2008) , undertaken partly as a response to the NSS and SES results.
Aston University VC's Report to Council Dec 2009: mentions the need to improve NSS scores and the NSS Task Group established to do this.
  2009 Project on Feedback linked to NSS
  NSS webpage for students encouraging participation and portal to survey  
  Learning & Teaching Strategy 2008-2012: reports past results and specific activities to be undertaken to improve assessment and feedback scores.
  Project funded with aim of improve feedback. 
B Bangor University News articles about ranking.
University of Bath Background, Promotional Materials and Communication Plan detailing outline of marketing process and deadlines etc for staff.
  Learning and Teaching Enhancement Office webpages on Student Engagement, Feedback & Surveys, including  a range of institutional survey reults.
  Reports showing all the questions of the survey, drilled down into the component questions of the seven sections are available internally from the Learning and Teaching Enhancement Office.
Bath Spa University Quality Assurance Processes: cites the NSS results as a source of information for Annual Reporting.
University of Bedfordshire Webpages containing information for students about surveys conducted at the institution, including results and actions taken.
Birkbeck College Student Feedback website for staff, including general overview,  promotional materials  and institutional, group &  sector wide results and comparisons. Includes reports sent for Consideration/Possible Action: ADD ALL LINKS
  Examples of Enhancement activities on Quality Enhancement and Validation website
  Report from the National Student Survey for 2008/9, which was presented to the Teaching Quality & Enhancement Committee in October 2009.
University College Birmingham Quality & Enhancement webpages with details and results of internal student satisfaction questionnaires
University of Birmingham Module Evaluation Working Group (MEWG) webpage, with their 2010 report, a number of case studies and example questionnaires.
  Briefing report for for the Learning and Teaching Committee paper 2008  NSS results.
Birmingham City University Page for students about NSS, encouraging participation , reporting results and detailing enhancement activities.
Bishop Grosseteste University College Lincoln Academic Quality webpage: Has proforma for programmes which goes to Programme Committee, programmes must provide information on aspects of NSS where achieved less than 80% satisfaction, indicating  the issue, action and who/when.
University of Bolton Student Portal with 'you said we did' information.
  2007 NTFS project includes sub-project at Bournemouth on PDP & NSS:
How to engage staff, how to engage students and can we demonstrate benefit to students to improve NSS results for student satisfaction in PDP in the School of Conservation Sciences at Bournemouth. (Christine Keenan)
University of Bournemouth 2007 NTFS project includes sub-project at Bournemouth on PDP & NSS:
How to engage staff, how to engage students and can we demonstrate benefit to students to improve NSS results for student satisfaction in PDP in the School of Conservation Sciences at Bournemouth. (Christine Keenan)
University of Bradford NSS Website with information for staff and students.
  Learning & Teaching Course on "How to Improve Your NSS Scores! Listening to and Acting on Student Feedback", to be held Dec 2010.
University of Brighton Resources on the NSS on the Centre for Learning & Teaching website.
  Report and transcripts from a small research project on characteristics of courses that were particularly well-rated in the NSS results for 2005 and 2006.
Stuart Cameron and Adrian Chown, Centre for Learning and Teaching, October 07
University of Bristol NSS webpage with information, results, response rates and promotional information on the Education Support Unit website.
Brunel University Details of a seminar held in 2008: The NSS and institutional approaches to publicising the student voice
Buckingham New University NSS University Action Plan: mentions link to peer observation of teaching and sharing examples of practice; staff workshops on effective feedback, training for personal tutors.
University of Cambridge Students' Union campaign to opt out of NSS.
  CUSU ran lunchtime seminar in 2008 on receiving effective feedback from students.
  NSS: Detailed results, analysed by Tripos [degree course], are available to the University and the Senior Tutors' Committee.

Results are analysed and disseminated to Faculty Boards for discussion and action as appropriate.
C Canterbury Christchurch University Various press releases about NSS results, for example

  The Quality Manual 2009-10 notes that issues relevant to NSS will be included in the annual departmental reviews.
  Academic Board minutes (Dec 2006) mention action to be taken to improve Library and Learning Resources.
Cardiff University NSS webpage.
  A sub-group of the learning & teaching committee in the School of Nursing & Midwifery Studies has been established to address issues around the NSS.
  Addressing the NSS: Practical Feedback at Cardiff University (Nov 2009)
Central School of Speech & Drama Press release on results.
University of Chester Article about use of Town Crier to encourage students to participate in the NSS (2009) and a travel theme in the SU (2010). 
  Article on satisfaction rates (2009)
  Cites NSS as an aspect 'Students as partners in Quality Management'.
  Learning and Teaching Institute responsible for surveys of student experience.
University of Chichester Webpage with overview of NSS and 2011(!) results.
  Quality Assurance web page mentions NSS as a structure for QA.
City University Student Feedback Analysis document presented to Student Affairs committee provides overview of NSS responses by department with annotation and notes on how the department will respond.
  NSS webpage on the Strategy and Planning Unit website with results and institutional analysis.
Courtauld Institute of Arts Note on Institute Ranking in info for prospective students and in PG prospectus.
  Ranking mentioned in institutional newsletter (2009) and in news article (2009). 
Coventry University Reference to action plans resulting from Student Satisfaction Survey and NSS in Corporate Plan.
  NSS used as benchmark for the Lanchester Library.
Cranfield University Postgraduate study only.
University for the Creative Arts Article in newsletter about approaches to improving NSS results (2009).
  Hilaire Graham undertook research into what makes successful course teams.
University of Cumbria Note on use of NSS for Quality Assurance in guide for staff.
  Actions on findings of NSS reported by Deans of Faculties to Academic Board.
D De Montfort University Page for students encouraging them to complete the NSS and detailing incentives:


  Academic Professional Development Unit workshop: “I don’t get no feedback!” 7 December 2010
University of Derby NSS webpage for staff
  You said it, we did it webpage for students.
University of Dundee NSS webpage: includes brief responses from each department to 2009 results.
Durham University Section on student feedback in the Learning and Teaching Handbook: Consideration of NSS results at departmental/school level
E University of East Anglia Guidance Notes on Learning , Teaching, Quality Assurance and Quality Enhancement mention NSS as source of information for informing policy days.,+Teaching,+Quality+Assurance+and+Quality+Enhancement
University of East London Press releases about 2008 results.
   The Programme Leader's Handbook on the Quality Assurance and Enhancement webpage mentions use of NSS.
Edgehill University Press releases about results from 2007 onwards.
University of Edinburgh Paper by Dai Hounsell on assessment & feedback includes notes on Edinburgh's NSS scores.
  Enhancing feedback website
University of Essex Survey's webpage includes information about the NSS on the Systems Administration Office website.
  Procedure for dealing with results of NSS / SSS on Quality Enhancement website.
University of Exeter News articles on the English department's score (2007)

  NSS mentioned in the Education Committee meeting minutes in 2007 and by a number of departments in 2008.
  Mentions NSS scores in relation to monitoring school strategies for improving assessment and feedback
F University College Falmouth Learning and Teaching Strategy notes that NSS is used for Quality Assurance.
University of Gloucestershire Some departments refer to NSS scores, e.g. Marketing
University of Glamorgan NSS webpage for students.
  Library, media & IT services produced a 14 page action plan; activities include increasing borrowing allowance from the library. 'You said, we did' article in newsletter:
  Student Affairs Committee meeting notes (Feb 2010): update on NSS
  CELT seminar - 'Unistats & the NSS - what you need to know'
G University of Glasgow Education Policy and Strategy Committee: NSS Update on Actions: Faculty of Information & Mathematical
Sciences (June 2009)
  NSS web page: includes progress report from each Faculty
  Obtaining and Responding to Feedback from Students - University Code of Practice.
Glasgow Caledonian University Policy and planning web pages with data by school and comparisons (internal access only)
  Student Experience Project (since 2001); research project.
Glyndwr University News stories.
Goldsmiths College NSS FAQs for students on Student Services website
  L&T Strategy Actions plans states that NSS and TQI data will be integrated as a regular part of annual and periodic review.
  Minutes of Nov 2007 Learning &Teaching Quality Committee meeting includes NSS as an agenda item.
  The Learning Enhancement Unit holds seminars related to different topics related to learning and teaching in higher education, including the NSS.
University of Greenwich Briefing Paper of the QAA institutional audit 2009 outlines institutional requirements for School, LQC, the Vice-Chancellor’s Group (VCG), the Executive Committee and at Academic Council. 
H Heriot Watt University Departmental news stories.
University of Hull Outward facing webpage showing overall ranking of Hull in NSS.
  2007-2012 Strategic Plan: notes high NSS scores and the importance of enhancement activities to maintain scores.
I Imperial College Article on the 'Reporter' site about the NSS scores and plans for enhancement activities.
Institute of Education Press release with NSS scores.

  Academic Board minutes November 2009 mention 93% student satisfaction.
K Keele University NSS web page with institutional results and comparisons.

Mentions NSS participation in the Academic Standards and Quality Manual.
University of Kent  NSS web portal for students, including 'you said we did' information and past results.
  Unit for the Enhancement of Learning and Teaching includes NSS resources in assessment resources.
King's College London NSS web portal for students, including 'you said we did' for each school, though some links are broken.
  The Learning and Teaching support team in Academic Services provides support for the NSS.
Kingston University Student Feedback section of the Academic Quality Standards Handbook includes a section on the NSS.
L Lancaster University Student feedback page, including  general information and 'you said we have' for 2008 and 2009.
University of Central Lancashire NSS web page for students with information about the survey and incentive and results.
  Learning Development Unit's L&T Action Plan 2006-09 includes reference to NSS re assessment
  NSS cited as performance measure throughout the Learning & Teaching Strategy for 2007-12
University of Leeds Schools develop action plans in response to NSS results, .e.g Fine Art, History of Art and Cultural Studies 
  Detailed guidance on responding to feedback on the student academic experience, 2009-10
  Series of sessions  on assessment and feedback in direct response to NSS: Assessment and Feedback - Addressing the National Student Survey ‘Assessment and feedback’ agenda (2006/7)
Leeds Metropolitan University NSS Action Plan 2009: Quality Enhancement Committee
Leeds Trinity and All Saints Learning, Teaching and Assessment Strategy 2008 – 2013 notes use of textual comments from NSS.
University of Leicester Press releases and news.
  Student webpage for the NSS
  Analysis of 2009 National Student Survey for the University of Leicester.
University of Lincoln Centre for Educational Research and Development responsible for supporting the dissemination and analysis of student satisfaction surveys across the University.
University of Liverpool NSS web page with 2007 and2008 results

Policy on Student Evaluation cites NSS as important method of obtaining student feedback and says that results are made available to university staff ahead of publication. Reports on the University’s performance in the National Student Survey are presented to Academic Practice Sub-Committee and Departments are requested to comment on their performance as part of the Annual Programme Monitoring process.
Liverpool John Moores University NSS web page with information and 2009 results.
  Webpage with details of the process of the NSS.
  Policy on processing free text comments from student surveys.
University College London NSS webpage for students. 
London Metropolitan University Various news items and press releases.
  Video of VC and President of SU explaining the importance of the NSS.
London School of Economics and Political Science External Quality Assurance says that NSS results are discussed at the teaching, learning and assessment committee and the student affairs committee.
University of Manchester Staff message from VP for Teaching and Learning about importance of improving score to bring the university into line with other Russell Group institutions.
Manchester Metropolitan University Suggested actions for programme teams and departments in response to NSS.
  Funded project on assessment and feedback linked to NSS.
Middlesex University Enhancement of Learning, Teaching & Assessment Strategy cites NSS as one of the quality indicators to improve.
N Newcastle University NSS webpage for students, 'you said, we did'. 
Newman University College Birmingham NSS webpage for students.
  NSS scores were noted as cause for concern in the Board of Governors meeting notes (2010). 
University of Northampton Response statistics mentioned in various documents.
Northumbria University Workshop session at Programme Management Conference, May 2010
Better Communication, More Timely Action: Workshop on Improving National Student Survey Scores - Howard Wickes
Nottingham Trent University 2008 Academic Board Minutes mentions NSS and importance of enhancement activities in response to student feedback.
University of Nottingham Learning and teaching newsletter(2008) has section on assessment and feedback issues raised by the NSS, including an article about an Engineering forum which discussed assessment and feedback.
  NSS web page
  PGCE project: Providing feedback to students: a comparison of staff and student perspectives.
  PGCE project: Feedback to students: is it as bleak as the National Student Survey suggests?
O Open University News items and reference to scores on departmental websites.
Oxford Brookes University Presentation on using nominal group technique to drill down for info on feedback: Student evaluation of assessment feedback.
  Plenary session at The Brookes Student Learning Experience Conference 2007: Are the students satisfied? Implementing change in the wake of the National Student Survey and the Brookes Student Satisfaction Survey.
University of Oxford Surveys webpage.
  Research Newsletter mentions Jacqueline Cheng's research into NSS finds that NSS ratings do not discriminate between universities and should not be used to rank universities or create league tables.
P University College Plymouth St Mark and St John NSS noted as KPI in 5 Year Strategic Plan.
University of Plymouth  Your voice' student webpage includes link to NSS
  "Smarter Feedback" Seminar in response to NSS scores (March 2010).
University of Portsmouth Student feedback policy includes NSS.,71778,en.pdf
  2008 SWAP-funded collaborative project (with City University and Lincoln University) on Creative analysis of NSS data and collaborative research to inform good practice in assessment feedback.
  Academic development services include consultancy for individuals / departments on topics including "Responding to NSS data and forward planning".
  Economics results: best Economics School in the country
Q Queen Mary, London  'You said, we did' page on NSS 2008. (School of Economics & Finance)
  Action plan for the implementation of the Student Support Strategy 2008-2010 cites NSS scores as basis for enhancement.
  Student feedback web page.
Queens University Belfast Student Surveys web page.
  Guest speaker event on 22/10/2010: "Increasing students’ satisfaction with their learning experience: addressing issues raised by the National Student Survey" Professor Phil Race, Educational Consultant.,207801,en.doc
  Educational Enhancement Process: mentions use of student feedback from NSS as part of process.,134263,en.doc
R University of Reading Engage in Feedback website includes tips on "How to improve performance in the National Student Survey (NSS)"
Roehampton University Learning, Teaching and Assessment (LTA) Strategy 2009-12 mentions NSS. 
Royal College of Music Quality Assurance & Enhancement Handbook says that 'The Senate will annually scrutinise the College’s National Student Survey (NSS) results'
Royal Holloway University of London PPT presentation for students on NSS
Royal Veterinary College Corporate Plan 2009-13 states a proactive response to student feedback, including the NSS.
S School of Oriental & African Studies NSS webpage for students.
School of Pharmacy News articles about scores.
University of Sheffield Departmental pages with results, e.g. Dept of Computer Science.
  Student feedback project in School of Civil & Structural Engineering.
  NSS webpage for students, including information about the questions and encouraging full use of numberical scale.
University of Southampton Student surveys page; mentions that results are presented to the Academic Quality and Standards Committee annually. 
St Mary's University College NSS is agenda item for Board of Governors meeting (2009), notes need for enhancement activities.
Staffordshire University Student feedback webpage for students.
University of Salford NSS webpage.
  NSS 2009 Briefing Commentary for Executive. Notes that action plans are compiled by Schools but they are not sufficiently detailed to provide clear conclusions re cause and effect.
University of St Andrews Student Experience Strategy says that maintaining NSS scores is a risk.
  Student Surveys webpages for student, including 'you said, we did'.
University of Stirling QA policy section on NSS.
  Educational Development Event: Providing Effective Feedback to Support Student Learning (2007).
University of Strathclyde NSS webpage for students.
  Page on NSS and improving assessment on Centre for Academic Practice & Learning Enhancement website.
Stranmills University College 2008/09 Annual Report includes details of actions taken to improve Learning Resources Scores.,192763,en.pdf
St Mary's University College, Belfast Brief mention in annual report; no enhancement work.
University of Surrey NSS information  for students.,1198845&_dad=portal&_schema=PORTAL 
  Student Experience web page.,2354674&_dad=portal&_schema=PORTAL
  Student Experience Strategy cites NSS as a measure.
University of Sussex NSS web page: includes information for students on terminology used in the NSS.
  Departmental action plans: not accessible by externals.
  Student Surveys webpage for students.
  Teaching and Learning Development Unit page on student evaluation, including recent development of Course Experience Questionnaires.
Swansea University NSS webpage at Academic Registry.
  Quality enhancement strategy mentions NSS as a tool for deciding priority concerns and developing enhancement activities.
T University of Teeside Mostly news items.News items about scores for institution and departments.
University of Ulster Academic & Enhancement Committee NSS report Jan 2010, includes examples of faculty action plans.
  Student feedback webpage.
University of Wales Trinity St David NSS mentioned in T&L Strategy.
W University of the West of England Student experience webpage for students.
University of Warwick Student feedback information page and webpage for students.
  Resources on evaluating academic practice
University of Wolverhampton NSS webpage for students, including details of incentive.  
Writtle College Press release about winners of incentive prize.
University of Worcester NSS webpage for students.
  QA&E processes: Annual Evaluation to include NSS data.
  Interpreting and utilising outcomes from the National Student Survey (PowerPoint Presentation).
University of Wales Institute Cardiff LTDU self-evaluation mentions NSS.
University of Wales, Newport Paper in CELT journal on NSS in Business & Management
Y York St John University Faculty annual evaluation says that Heads of Programmes must provide action plans, addressing issues raised by NSS and other measures. 
  How are we doing?' webpage for students.
University of York TQI webpage: hasn't been updated since 2008.
  Annual Programme Review process includes NSS data.