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Institution |
Notes |
URLs |
Other Surveys |
Educational Development Activities |
Contact |
| 1 |
Aston University |
VC's Report to Council Dec 2009
Following the disappointing outcome of the 2009 National Student Survey (NSS), each of the Schools and Interdisciplinary Studies (IDS) has given high priority to analysing the results in detail and producing action plans to address the issues. The plans focus mainly on enhancing student engagement, communication, assessment and feedback. The NSS Task Group, chaired by Stewart Comfort, Director of Marketing, has a specific remit to raise the profile of the NSS and awareness of its importance to the reputation of the University, and to encourage students to complete the survey. Briefing notes and presentations are being produced that can be personalised by Programme Leaders and other staff in briefing their students. |
http://www1.aston.ac.uk/EasySiteWeb/GatewayLink.aspx?alId=56805 |
Centre for Staff & Graduate Development: internal only
No information available on other surveys. |
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2009 Project on Feedback linked to NSS |
http://www1.aston.ac.uk/clipp/projects/2008/enhancing-student-learning-through-good-and-helpful-coursework-feedback/ |
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Project funded on feedback. |
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NSS website |
http://www1.aston.ac.uk/current-students/nss/ |
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Learning & Teaching Strategy 2008-2012
Aston has gained sound accolades from the National Student Survey (NSS) as a small, friendly university that provides an excellent learning experience. In the 2008 NSS survey there was an 89% satisfaction rating from our students that resulted in the current position of 11th in the UK. In 2008 the university gained 12th position in the UK
Target 2008-09: Survey UG students attitudes to and understanding of the NSS (UG projects, second term). Identify areas of concern to students in the school. - Feedback findings to School
Assessment & feedback – an issue consistently raised in NSS results. Work being undertaken by the L & T Champions, eg. a user trial on e-CAF (Electronic Coursework & Assessment Feedback system) for 2008/09 as new e-Assessment tool. The trial will study the learner’s perception of structured feedback against their observed behaviour and overall performance. Ultimate goal to address issue of assessment and feedback to improve NSS results in the future. |
http://www1.aston.ac.uk/EasySiteWeb/getresource.axd?AssetID=25240&type=full&servicetype=Attachment |
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| 2 |
University of Bath |
Information for Staff: detailed outline of marketing process and deadlines etc. |
http://www.bath.ac.uk/learningandteaching/surveys/nss/strategy2010 |
Student Experience Survey (SES) is a census of postgraduate (taught students in 2010/11) and non-final year undergraduate students at the University of Bath (and partner colleges).
An SAMIS-based tool to enable unit evaluation to be undertaken online has been developed and has been rolled out for use in academic departments from the academic year 2006/07.
International student barometer. |
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Shaun McGall, Learning and Teaching Development Officer:
s.a.mcgall@bath.ac.uk
01225 38 3848 |
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Learning and Teaching Enhancement Office have set of web pages on Student Engagement, Feedback & Surveys |
http://www.bath.ac.uk/learningandteaching/surveys/index.php |
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Reports showing all the questions of the survey, drilled down into the component questions of the seven sections are available internally from the Learning and Teaching Enhancement Office.
The Learning and Teaching Committee (LTC) takes overall responsibility for seeking to address the institutional-wide concerns raised in the results and to ensure that the subject-specific concerns are being addressed within departments and faculties.
This data has been sent to all undergraduate Directors of Studies and Heads of Departments, together with the Students’ Union for discussion at Departmental meetings as well as Staff Student Liaison Committees (and the SU’s Academic Council). Learning and Teaching Committee will recieve reports as part of QA51 (Annual Monitoring of Units and Programmes) for every undergraduate programme and the Learning and Teaching Enhancement Office is working with departments to help implement their strategies to further enhance the learning and teaching provision for students at the University of Bath. |
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| 3 |
Bath Spa University |
Quality Assurance Processes:Each year, subjects are asked to write annual reports, based on data, evaluating the current state of their provision. These reports utilise a risk assessment approach and result in an action plan, accompanied by a contextual narrative.
Action plans are produced by each reporting unit (.doc), compiled to map our provision onto nationally recognised subject groups. In turn, these inform school plans and the institution's internal review process. |
http://www.bathspa.ac.uk/services/academic-office/quality-and-standards/public/processes/annual-reporting/2005-6/ |
Module evaluation questionnaire |
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| 4 |
University of Bedfordshire |
Variety of student surveys:
Once the data from the surveys have been collected, the data are then analysed. The outcomes of the surveys are distributed to departments and faculties and sent to the University's governing committees for discussion. The results are also sent to the Student Consultative Committee, which is a committee made up of Student representatives and University staff, including staff from all the faculties .
You can find out the results and actions from these surveys by checking this website or by picking up a copy of Life, the University's newspaper which is produced eight times a year. |
http://www.beds.ac.uk/studentlife/current/experience/surveys |
The Student Experience Questionnaire or SEQ asks you about all aspects of University life, ranging from your views on the catering facilities to what you think of the teaching you are receiving. The questionnaire goes out to all students at the University in May each year and you will receive a copy of the questionnaire to complete during one of your lectures.
The Unit Student Perception questionnaires, or USPs as they are also known, are your way of telling the University what you think of the units you are taking. The questionnaire asks you about your level of satisfaction with how the unit ran, about how you have received feedback on your progress and asks for your views on how it might be improved. You will be invited to respond electronically to one of these questionnaires in each unit of your units on BREO, where you will get feedback on what you and your classmates have said and what actions, if any, will be taken as a result. |
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| 5 |
Birkbeck College |
Student Feedback website |
http://www.bbk.ac.uk/qev/feedback/ |
PRES
Module Questionnaire: A Module Questionnaireword format (with guidance notes)word format should be given out to students on taught programmes at the end of each module and is designed to address specific issues relating to this. It is recommended that this is given out and collected in class as this tends to elicit a better level of response from students or is completed by students online. When the questionnaire is returned it should analysed by the Module Coordinator in liaison with their Head of Department and any appropriate action should be undertaken to address student concerns and the results reported to relevant Department and Schools committees and to the relevant Student-Staff Exchange Committee.
End of Year Survey: The End of Year Survey seeks to elicit feedback about general issues relating to the student's teaching and learning experience during that year. All students (UG & PG) at the College are encouraged to complete the survey. |
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Process for consideration of NSS results |
http://www.bbk.ac.uk/qev/feedback/nssresults |
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Examples of Enhancement |
http://www.bbk.ac.uk/qev/good-practice/ |
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From NSS 2008/09 paper to Teaching Quality & Enhancement Committee:
In January 2009 each School was sent the following NSS reports and was asked to consider and respond to these along similar lines to Visiting Examiners’ reports, that is, some reports were sent for information purposes only with no response needed, others highlighted items requiring responses. Schools were asked to provide a response to those matters highlighted in terms of explaining why these low/declining mean scores might have occurred as well as detailing any action that has already been put in place/will be put in place to try to rectify this for future years. The responses received from Schools have been highlighted below as have areas for which a response from the relevant School is still outstanding.
Open comments were included and departments offered responses to these as appropriate. |
http://www.bbk.ac.uk/committees/studentexperience/20100114/agendaitem7 |
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| 6 |
University College Birmingham |
Quality & Enhancement |
http://www.ucb.ac.uk/about-us/quality-and-enhancement.aspx |
Module evaluation questionnaire
First Impression questionnaire: issued to students soon after commencing their programme
Programme Review questionnaire issued at the end of each year of study
(Final impressions questionnaire now phased out) |
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| 7 |
University of Birmingham |
Module evaluation case studies |
http://www.as.bham.ac.uk/aqu/enhancement/eeg_mewg.shtml |
Student Satisfaction Survey (all non-final years) (the University is currently adapting the internal student satisfaction survey (ISSS) in order to map questions from the external NSS)
Module evaluations (A small number of staff have completed short case studies which describe changes made to module evaluation processes in their Schools; the case studies can be found via the following web link
http://www.as.bham.ac.uk/mewg). Bham has conducted a review of module evaluations (currently done differently in each school to make it more systematic and possibly map onto NSS) |
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From 2008 paper to L&T Committee on 2008 NSS results:
All Heads of School have received copies of the (JACS code based) ‘Subject area’ data applicable to their School provision.
all Heads of School be sent qualitative data relating to their provision. The qualitative data is based on students’ responses to two open questions on the most positive and negative aspects of their programme and is available at
departmental level. It is proposed that this data be sent to Heads of School so that they may ‘filter’ data where the respondent is at risk of being identified.
the Heads of School be asked to undertake a critical evaluation of their School’s NSS Results, in conjunction with the findings from the Learning and Teaching aspects of the SSS (where applicable – these results are planned to be disseminated before the end of September). That a report be sent to their Director of Education so that it may be discussed at the appropriate College Committee in November.
the Directors of Education be asked to report on proposed action for each of their Schools. (APOD will shortly undertake discussions with Colleges on their Learning and Development Plans and will discuss actions arising from
Schools’ responses to the NSS as part of this exercise. Any actions requiring significant resource will be discussed with LDU).
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http://www.as.bham.ac.uk/legislation/landt/LTC.08.10.04.pdf |
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| 8 |
Birmingham City University |
Page for students about NSS |
http://www.bcu.ac.uk/about-us/surveys/student-satisfaction |
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| 9 |
Bishop Grosseteste University College Lincoln |
Have proforma for programmes which goes to Programme Committee. Programmes must proivde information on aspects of NSS where achieved less than 80% satisfaction, indicating the issue, action and who/when. |
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The University College Student Survey is carried out in Semester Two of each academic year. The survey is available on-line to all of the students who are registered in any year. |
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| 10 |
University of Bolton |
Student Portal provides 'you said we did' information by faculty quoting free text comments. |
http://www.bolton.ac.uk/Students/NationalStudentSurvey/Home.aspx |
Module questionnaires |
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2007 NTFS project includes sub-project at Bournemouth on PDP & NSS:
How to engage staff, how to engage students and can we demonstrate benefit to students to improve NSS results for student satisfaction in PDP in the School of Conservation Sciences at Bournemouth. (Christine Keenan)
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http://www.bolton.ac.uk/APDU/HEANTFSNARNProject/NTFSHome.aspxPractice Project |
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| 11 |
University of Bournemouth |
2007 NTFS project includes sub-project at Bournemouth on PDP & NSS:
How to engage staff, how to engage students and can we demonstrate benefit to students to improve NSS results for student satisfaction in PDP in the School of Conservation Sciences at Bournemouth. (Christine Keenan)
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http://www.bolton.ac.uk/APDU/HEANTFSNARNProject/NTFSHome.aspx |
The Student Unit Evaluation (SUE) survey for 2009/10 is being provided online through myBU using a software package called Waypoint. The core set of questions (pdf, 21kb) remain the same. These are aligned to National Student Survey (NSS) questions in the sections on Teaching and Assessment. Schools have also had the choice of selecting an additional three questions relevant to their education delivery patterns. The surveys are being deployed centrally by Educational Development Services, but the timing has been determined by the School. |
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| 12 |
University of Bradford |
NSS Website |
http://www.brad.ac.uk/nss/ |
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Learning & Teaching Course on "How to Improve Your NSS Scores! Listening to and Acting on Student Feedback":
Aims: In addition to the annual NSS survey which all final year students complete, the University also conducts research into the experiences of first year students. This session will update colleagues on what students are telling us about their experiences and what we need to do to ensure we enhance the student experience effectively. |
Becka Currant (Learning & Development Unit)
Dean of Students
r.currant@bradford.ac.uk
Tel: 01274 236821
Role includes Co-ordination of student surveys including the National Student Survey and research into the Student Experience.
http://www.brad.ac.uk/lss/learnerdevelopment/team/profile/currant/ |
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| 13 |
University of Brighton |
Centre for Learning & Teaching: Resources on the NSS |
http://www.brighton.ac.uk/clt/national-student-survey/resources-on-the-national-student-survey.html |
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We have a strategic planning officer, a data analyst and a research associate who will be providing support this year with the analysis. Alongside the quantitative analysis we will be mapping trends and themes in the qualitative data against other feedback obtained from students in our other research and mapping that against the NSS scores. |
Gina Wisker is Head of CLT |
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Small research project on characteristics of courses that were particularly well-rated.
Stuart Cameron and Adrian Chown, Centre for Learning and Teaching, October 07 |
http://www.brighton.ac.uk/clt/national-student-survey-project/some-characteristics-of-courses-at-the-university-of-brighton-that-are-well-rated-in-the-national-student-survey.html |
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| 14 |
University of Bristol |
NSS web page |
http://www.bristol.ac.uk/esu/ug/nss/ |
Departmental student questionnaires |
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| 15 |
Brunel University |
Held seminar in 2008 on NSS |
http://www.brunel.ac.uk/about/acad/siscm/disc/events/cdata/TheNSSandinstitutionalapproachestopublicisingthestudentvoice |
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| 16 |
Buckingham New University |
NSS University Action Plan
Mentions link to peer observation of teaching and sharing examples of practice; staff workshops on effective feedback, training for personal tutors |
http://bucks.ac.uk/pdf/LandTNSS%20University%20Action%20Plan%20Final.pdf |
Institutional Student Experience Survey 2003 - 2006
Module feedback twice a year |
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| 17 |
University of the Arts London |
NSS Website
Responses to student feedback provided by college. |
http://www.arts.ac.uk/aa-nss.htm |
The Learning Experience Student Survey is for all FE/Foundation/Undergraduate students that are not included in the National Student Survey. |
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| 18 |
Anglia Ruskin University |
NSS Website |
http://web.anglia.ac.uk/anet/student_services/nss/ |
Student Experience Survey (up to 2007?)
Module Evaluations |
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Assessment and Feedback project 2008
Included 7 workshops with a total of 57 members of staff from four Faculties on both main campuses. |
http://www.inspire.anglia.ac.uk/assets/Uploads/Publications/Research/Assessment/assessment_feedback_final_report_2008.doc |
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| 19 |
Arts University College at Bournemouth |
Website mostly outwardly focused. |
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Student perception survey |
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| 20 |
Goldsmiths College |
NSS FAQs for students |
http://www.gold.ac.uk/student-services/faqs/nationalstudentsurveynss/ |
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Learning Enhancement Unit:
http://www.gold.ac.uk/gleu/newsandevents/workshops/
On an annual basis, GLEU will be offering the series of workshops outlined below and publicised on Goldsmiths' Events Calendar. These deal with different topics related to learning and teaching in higher education. These topics are identified through talking to academic and academic related staff around the College, analyses of the NSS and the International Student Barometer, and other quality and feedback systems at Goldsmiths. At times, topics are also chosen in relation to the specific experience, expertise and scholarly interests of the GLEU staff. |
Adam Cresswell, works with the NSS forum
020 7078 5118
a.cresswell@gold.ac.uk |
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L&T Strategy Actions plans states that NSS and TQI data will be integrated as a regular part of annual and periodic review |
http://www.gold.ac.uk/media/lta-strategy-action-plan07-08.doc |
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Minutes of Nov 2007 L&TQ Committee noted that Departments had been sent a detailed analysis of their results and comparative data; that some areas identified for development were already being addressed, for example, the feedback on assessment project; the results also indicated where periodic review might be appropriate, such as Social Work; that the National Student Survey data could only give a broad indication of where areas for development were and that departments should be offered support to analyse their data further and investigate, through both the quantitative data and the open comments, what might be influencing the results. NSS results would also feed into periodic programme/departmental reviews; that it would be important for the Committee to find out how academic departments intend to address the results of the survey. |
http://www.gold.ac.uk/media/5LTQC14-11-07min.pdf |
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| 21 |
University of Greenwich |
QAA institutional audit 2009, Briefing Paper:
The outcomes of the NSS and USS are scrutinised and discussed widely at a range of levels: within Schools, at the LQC, in the Vice-Chancellor’s Group (VCG), the Executive Committee and at Academic Council. The NSS plays an important role in stimulating the University to consider particular enhancement activities in depth
Following the NSS in 2007, the University Executive required that each School, along with the ILS and OSA, draw up action plans based on the strengths and weaknesses identified.
Scrutiny is given to both the quantitative and qualitative feedback contained within student surveys.
The OSA and the LQU also conducted a substantial centrally funded project on assessment feedback to students during 2007/08, consisting of four strands. The project, which is now continuing into 2008/09, has focused on identification of current and effective practices, on a survey of student views and, in order to complete the project this academic session, will undertake to focus on staff development activities and the revision and enhancement of support materials. |
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University Student Survey: same format as NSS but for other year groups |
Workshop on assessment criteria, linked to NSS:
The National Student Survey asks whether „the criteria used in marking have been made clear in advance‟. This has led to us publishing assessment criteria in advance, usually in a course handbook. Is this enough? Are we aiming for transparency or clarity? Do students understand the criteria? Do we?
In this session you will be examining the purpose of assessment criteria and their role in students‟ lives. We will identify how students and staff can work together to develop and use a shared language of assessment that supports students‟ learning. |
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| 22 |
Guildhall School of Music & Drama |
Nothing |
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| 23 |
Harper Adams University College |
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Annual course survey |
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| 24 |
University of Hertfordshire |
No specific web pages, a few documents noting rankings / scores. |
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| 25 |
Heythrop College |
Website mostly outward looking. No search box. |
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| 26 |
University of Huddersfield |
No specific webpages, some departments note scores etc. |
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| 27 |
University of Hull |
Web page announcing Hull NSS scores (outward facing) |
http://www2.hull.ac.uk/theuniversity/why_choose_us/awards/nss.aspx |
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2007-2012 Strategic Plan notes high NSS scores and need to ensure maintainence of these. Specifies a variety of activities including "delivering an annual Learning and Teaching Day to celebrate achievements and to share good practice" |
http://www2.hull.ac.uk/administration/pdf/strategicplan.pdf |
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| 28 |
Imperial College |
NSS 2010 page on 'Reporter' website:
"the Rector has placed assessment and feedback high on his agenda. He has written to heads of departments and directors of undergraduate studies, asking them to make this a priority, and requesting that departments lay down clear timelines indicating when students can expect feedback for work submitted."
"Recent years have seen the profile of teaching raised enormously. We have introduced a large number of awards for teaching, pastoral care and research supervision to reward commitment and innovative approaches, and to demonstrate the value we place on excellent teaching and teachers. This recognition of teaching, supervision and pastoral care has also been integrated into the College’s academic promotions and PRDP processes.
This coming year the Dean of Learning and Teaching will be working closely with the directors of undergraduate studies, to encourage them to share good practice in teaching and student support. We have lots of great things going on within different departments, but we’re not so good at telling each other about them.
In addition, a speaker at Education Day 2010 showed us the value of having an insight into students’ experiences at A level and so we will be appointing consultant school teachers in the coming year to help us understand these. There is a fine balance between encouraging students to develop as independent learners and supporting them in adjusting to the new challenges of university. In achieving that balance it is very helpful to know more about students’ A Level curricula, their ways of working and their expectations, which is our aim in getting guidance directly from their teachers."
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http://www2.imperial.ac.uk/blog/reporter/2010/08/20/nss-results-2010/ |
"We use a number of different surveys, such as SOLE (Student Online Evaluation), which surveys undergraduates’ experiences at the College three times a year, and engage with postgraduates through PRES (Postgraduate Research Experience Survey). The Student Academic Experience Working Party and the relatively new post of Dean of Teaching and Learning were created specifically to work on identifying and addressing issues around student academic satisfaction. In order to focus more closely on the weaker areas the NSS survey identifies we will also be modifying questions in SOLE to reflect the NSS format." |
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| 29 |
Institute of Education |
Press release.
Academic Board minutes November 2009 noted that 93% of students were satisfied. |
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Student Satisfaction Survey 2007/8 |
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| 30 |
Keele University |
NSS web page
Academic Standards and Quality Manual: "Keele also supports the participation of its final-year undergraduate students in the National Student Survey (NSS) and annually considers the outcomes of the NSS through School, Faculty and University Learning and Teaching Committees, reporting to the Senate. Schools are expected to develop action plans, to be approved by Faculty Learning and Teaching Committees, to address areas identified as deficient in the NSS." |
http://www.keele.ac.uk/depts/aa/qao/StudentSurveys/KeeleNSS.htm |
Keele Programme Experience Questionnaire in penultimate year of study. |
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| 31 |
University of Exeter |
Press releases. Notes re NSS in education committee minutes. Briefing guide written for students - can't find copy online. |
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| 32 |
University College Falmouth |
Notes that NSS is used in conjunction with QA but no further details. |
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| 33 |
University of Gloucestershire |
No pages found, though some departments refer to NSS scores. |
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| 34 |
University of Kent |
NSS web page:
Includes 'you said we did' information on library, science and social sciences. Mostly on resources and feedback. |
http://www.kent.ac.uk/survey/ |
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Unit for the Enhancement of Learning and Teaching has resource section on NSS with links to results and HEA resources. |
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| 35 |
King's College London |
NSS web page:
Includes 'you said we did' for each school, though some links are broken.
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http://www.kcl.ac.uk/about/structure/admin/acservices/asq/enhancing/nss |
During the academic year 2009-2010 two audits were undertaken: Student Information & Student Feedback |
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The Learning and Teaching support team in Academic Services provides support for the NSS. |
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| 36 |
Kingston University |
Academic Quality Standards Handbook
"Consideration of feedback from the NSS takes place at programme/course
level through the Board of Study and, at faculty level, through Annual
Monitoring Reports. SEG considers student mechanisms and processes
across the University, including the NSS, generating action and considering
good practice. Additionally, results of student feedback from the NSS in
relation to the subject area concerned should be provided as part of the base
room evidence at ISRs (see section D)." |
http://www.kingston.ac.uk/aboutkingstonuniversity/howtheuniversityworks/policiesandregulations/quality-assurance-procedures/documents/section-l.pdf |
Kingston also surveys its first and second year and postgraduate students
each year. These surveys are administered by Student Services, while other
areas of the University, such as Information Services conduct their own
annual user survey. The outcomes of these surveys are reported to SEG. |
The ADC works closely with the University’s faculties on quality assurance (QA) issues arising from learning, teaching and assessment. This includes offering support for:
* preparing for QA events (eg internal subject reviews); and
* responding to the outcomes of such events and other formal QA processes (eg student feedback, annual monitoring and external examiner reports).
Key structures for this support are the faculty action plans for learning, teaching and assessment and bi-monthly meetings with the associate dean (or equivalent) for each faculty. ADC support will include, as appropriate, staff development, resource development, the provision of appropriate learning technologies and other services such as:
* analysis of the outcomes of QA processes for the dissemination of good practice;
* facilitation of feedback from students;
* facilitation of the provision of student data; and
* facilitation of other student involvement (course representatives, peer assisted learning, skills centres, ambassadors, interns and communication with Kingston University Students’ Union).
The ADC liaises closely with the University’s Academic Registry and staff are members of key QA committees such as the Quality Enhancement Committee and the Academic Regulations Committee.
Finally, the ADC is the University’s link with the Higher Education Academy and to HEFCE with respect to learning and teaching and widening participation. |
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| 37 |
Lancaster University |
NSS web page:
Includes you said we have for 2008 and 2009. |
http://www.lancs.ac.uk/sbs/registry/undergrads/nss.htm |
Lancaster Student Experience Survey |
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| 38 |
University of Central Lancashire |
NSS web page |
http://www.uclan.ac.uk/information/services/sds/data_and_surveys/nss.php |
Student Satisfaction Survey |
Learning Development Unit's L&T Action Plan 2006-09 included reference to NSS re assessment:
• Review departmental/course responses to assessment element of NSS survey
• Offer workshops on assessment elements of NSS survey
• Review guidance to staff on NSS survey
http://www.uclan.ac.uk/information/services/ldu/files/LT3_Action_Plan_1Mar07.doc
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| 39 |
Canterbury Christchurch Univeristy |
Various press releases re NSS results.
Academic Board minutes 2006 noted responses required (re library facilities) to NSS.
Quality manual notes that issues relevant to NSS will be included in annual departmental review. |
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| 40 |
Central School of Speech & Drama |
Press release on results. |
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| 41 |
University of Chester |
Examples of NSS recruitment techniques and press release from English. |
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Student Satisfaction Survey
First year experience survey
Module evaluation |
Learning and Teaching Institute responsible for surveys of student experience. |
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Students as partners in Quality Management |
http://www.chester.ac.uk/about/student-affairs/partners-in-quality-management |
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| 42 |
University of Chichester |
NSS web page |
http://www.chiuni.ac.uk/info/NationalStudentSurvey.cfm |
Internal Student Survey: open to all years
Module evaluations |
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Quality Assurance web page:
The University participates in the online National Student Survey (NSS) which is open to all final year students. Additionally the University conducts its own anonymous internal student survey (ISS), open to all registered students throughout the University. Data from these surveys is used by the University to determine priorities for enhancing the student experience.
At Programme Level
University structures for Quality Assurance are reinforced through:
* Anonymous module evaluations, sometimes supplemented by staff and student discussion at the end of a module
* Peer observation of teaching sessions
* Internal and external moderation meetings and examination boards
* Programme Board meetings each semester with student and staff representation
* Regular teaching team and technical staff meetings
* Consultation with external stakeholders
* Addressing issues raised in external examiners’ reports
* Recommendations and requirements of external advisers and approval panels
* Individual staff appraisals'
* Addressing issues identified through the NSS and ISS.
|
http://www.chiuni.ac.uk/studenthandbook/QualityAssurance.cfm |
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| 43 |
City University |
Student Feedback Analysis document presented to Student Affairs committee provides overview of NSS responses by department with annoation and notes on how the department will respond. |
http://www.city.ac.uk/arts/information/2.%20SAC%20Student%20feedback%20analysis%20template.doc |
Module Surveys
The University runs an internal survey for undergraduate students – Your Voice – that is conducted in two parts and looks at students’ overall experience at City. Part 1 is conducted in November and surveys all new students. Questions cover relevant areas such as:
• reasons for selecting City University London
• induction activities and registration
• a range of measures of satisfaction, including services and questions on early learning experiences
Your Voice Part 2 is conducted in February and surveys all 2nd year undergraduate students. Questions cover relevant areas such as:
• overall learning and teaching experiences (expectations/information, assessment and feedback, personal tutoring,
• a range of measures of satisfaction, including library, computing, social, welfare etc.
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NSS web page |
http://www.city.ac.uk/planning/national_student_survey.html |
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| 44 |
Conservatoire for Dance & Drama |
Nothing found on NSS |
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| 45 |
Courtauld Institute of Arts |
Note on Institute Ranking in info for students. |
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| 46 |
Coventry University |
News and press releases.
Reference to action plans resulting from Student Satisfaction Survey and NSS in Corporate Plan but couldn't find examples. |
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Student Satisfaction Survey |
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| 47 |
Cranfield University |
Postgraduate Only. |
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New Student Survey
Student Satisfaction Survey |
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| 48 |
University of Cumbria |
Note on use of NSS for Quality Assurance in guide for staff. |
http://www.cumbria.ac.uk/Services/CDEPP/Docs/LTMattersno5enhancementandquality.pdf Learning and Teaching Matters No. 5 Enhancement and quality assurance procedures |
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Actions on findings of NSS reported by Deans of Faculties to Adademic Board. |
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| 49 |
de Montfort University |
NSS web page |
http://www.dmu.ac.uk/study/national-student-survey.jsp |
|
Academic Professional Development Unit workshop
“I don’t get no feedback!”
What do we already know about students and feedback and the National Student Survey?
What is feedback and how can we change students’ perceptions of what it is and what they should do with it?
Rachel Higdon, Academic Professional Development Unit
7 December 12.00pm-1.00pm |
http://www.dmu.ac.uk/aboutdmu/services/hr/apdu/profdev/index.jsp Academic Professional Development Unit |
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| 50 |
University of Derby |
NSS web page |
http://www.derby.ac.uk/experience/NSS |
Feedback Survey
http://www.derby.ac.uk/ssis/student-experience/feedback-survey |
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You said we did |
http://www.derby.ac.uk/YSIWDI |
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| 51 |
Durham University |
Learning and Teaching Handbook Section 5
"
Section 5.5 Consideration of NSS results at departmental/school level
1. NSS results are circulated to departments/schools as soon as is practicable in September each year, with the expectation that these are discussed within the department/school including discussion with the relevant SSCC [staff-student consultative committee].
2. Each Michaelmas Term, the FLTC (Undergraduate) will organise a half-away day (or alternatively a meeting of their FLTC) at which it will discuss NSS results across the faculty with in order to develop an NSS action plan to which all departments/schools will 'sign up'. The chair of the FLTC (Undergraduate) will also take the action plan to their Faculty Board for endorsement by heads of department/school.
3. At the January meeting of LTC the chairs of FLTCs (Undergraduate) will report on their faculty's NSS results and the action being taken in response to these. This report will include the faculty action plan, for consideration for approval by LTC.
4. NSS results will be discussed in the Epiphany Term Learning and Teaching Meetings between FLTC chairs and departments/schools, in terms of the results themselves and progress in addressing the faculty's manifesto/action plan.
5. Departments/schools are required to include in their annual review report submitted at the start of the following year a commentary on the effectiveness of the action taken during the year under review on the previous year's NSS results (for example, annual review reports on 2010/11 will include a commentary on the effectiveness of steps taken in 2010/11 to address the NSS 2010 results)." |
http://www.dur.ac.uk/learningandteaching.handbook/5/5/5/ |
Student Experience Survey
Postgraduate Experience Survey |
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| 52 |
University of East Anglia |
From Guidance Notes on Learning , Teaching, Quality Assurance and Quality Enhancement: "league tables and student feedback from NSS/PRES are used to inform the policy (half) days held on an annual basis. Recent meetings have
considered NSS and PRES outcomes, the latter as part of a wider
discussion embracing research matters and the research environment." |
http://www.uea.ac.uk/ltqo/keydocs/Guidance+Notes+on+Learning,+Teaching,+Quality+Assurance+and+Quality+Enhancement |
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Survey Office |
http://www.uea.ac.uk/services/students/surveyoffice |
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| 53 |
Edgehill University |
Press releases about results |
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Student Satisfaction Survey |
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| 54 |
University of Essex |
NSS web page |
http://www2.essex.ac.uk/academic/offices/smo/survey.htm |
Student Satisfaction Survey (1st and 2nd years) |
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Procedure for dealing with results of NSS / SSS |
http://www.essex.ac.uk/quality/pages/SSSfollowup.htm |
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| 55 |
University for the Creative Arts |
Article in newsletter about approaches to improving NSS results |
http://staffnews.ucreative.ac.uk/index.cfm?articleid=26836 |
|
Hilaire Graham undertook research:
http://www.heacademy.ac.uk/resources/detail/ourwork/ipp/Issue5_UCASpotlight |
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| 56 |
University of East London |
News pages.
(Quality Manual) Schools must provide "• a brief overview of the School data in the UEL Student satisfaction survey report and the National Student Survey and commentary on issues raised, together with action plan;" |
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Student Satisfaction Survey
http://www.uel.ac.uk/qa/studentsatisfactionsurvey.htm |
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| 57 |
University of Cambridge |
Students Union campaign to opt out of NSS |
http://www.cusu.cam.ac.uk/campaigns/education/nss/ |
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CUSU ran lunchtime seminar in 2008 on receiving effective feedback from students |
http://www.admin.cam.ac.uk/offices/education/lts/lunch/lunch18.html |
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NSS: Detailed results, analysed by Tripos [degree course], are available to the University and the Senior Tutors' Committee.
Results are analysed and disseminated to Faculty Boards for discussion and action as appropriate. |
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| 58 |
University of Leeds |
Schools develop action plans in response to NSS results, .e.g |
http://www.leeds.ac.uk/fine_art/portalmyschool/ugpage/FAHACSResponseNSS_PES20January2009.doc |
Programme Experience Surveys (undergrad and postgrad) |
Series of session on assessment and feedback in direct response to NSS: Assessment and Feedback - Addressing the National Student Survey ‘Assessment and feedback’ agenda
The majority of sessions on this topic are facilitated on a departmental basis to respond directly to School needs identified through the NSS and internal review processes. Sessions recently delivered or being planned are for: Lifelong Learning Centre; POLIS; History.
Heads of School or Directors of Learning and Teaching who are interested in holding such an event can contact Dr Clara Davies in SDDU to explore possibilities for support.
Previously, Professor Phil Race delivered a series of five, hour-long sessions that aimed to help staff address issues arising from NSS questions on assessment and feedback:
http://www.leeds.ac.uk/sddu/lt/previous.html |
Dr Clara Davies |
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Detailed guidance on responding to feedback on the student academic experience, 2009-10 |
http://www.leeds.ac.uk/qmeu/documents/policy/respondingtostudentfeedback.doc |
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| 59 |
Leeds College of Music |
Nothing |
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| 60 |
Leeds Metropolitan University |
NSS Action Plan 2009 |
http://www.leedsmet.ac.uk/metoffice/QEC-2009-006_NSS_Action_Plan.pdf |
Module evaluations
Student Union annual survey |
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| 61 |
Leeds Trinity and All Saints |
LT&A strategy notes use of textual comments from NSS |
http://www.leedstrinity.ac.uk/Search/Results.aspx?k=nss |
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| 62 |
University of Leicester |
Press releases and news.
Student experience enhancement committee
NSS results included in annual monitoring and periodic review |
http://www.le.ac.uk/committees/seec/?searchterm=STUDENT%20EXPERIENCE%20ENHANCEMENT%20COMMITTEE |
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| 63 |
University of Lincoln |
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Unit Satisfaction Survey |
[The Centre for Educational Research and Development] has played a key institutional role in supporting the dissemination and analysis of student satisfaction surveys across the University in order to promote continual improvement in all areas of the delivery of teaching and learning.
http://www.lincoln.ac.uk/cerd/Studentexp.htm |
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| 64 |
University of Liverpool |
NSS web page
From Policy on Student Evaluation: Results from the National Student Survey are made publicly available via the Unistats website each August. Results are normally made available to staff ahead of publication via the TQSD website. Reports on the University’s performance in the National Student Survey are presented to Academic Practice Sub-Committee and Departments are requested to comment on their performance as part of the Annual Programme Monitoring process. |
http://www.liv.ac.uk/tqsd/national_student_survey_results/
http://www.liv.ac.uk/tqsd/pol_strat_cop/pol_on_stud_evaluation.doc |
University Institutional Student Evaluation Survey
Module and course evaluation |
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| 65 |
Liverpool Hope University |
Nothing |
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| 66 |
Liverpool Institute of Performing Arts |
Nothing |
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| 67 |
Liverpool John Moores University |
NSS web page |
http://www.ljmu.ac.uk/planning/96918.htm
http://www.ljmu.ac.uk/Quality/95635.htm |
Year 1 Experience Survey
Module surveys
http://www.ljmu.ac.uk/Quality/66954.htm |
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Policy on processing free text comments |
http://www.ljmu.ac.uk/Quality/Quality_Docs/CommentsPolicy.doc |
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| 68 |
University College London |
NSS web page
* The overall results are considered at senior committee level (including UCL Council and Academic Committee) and fed into discussions on future strategy.
* Detailed results and student comments on individual subject areas are considered at faculty level and are used to inform faculties and departments of what they are doing well and of where improvements may be required.
* The Joint Staff Student Committee (JSSC) receives the overall NSS data, which is considered alongside other student feedback data, including faculty summaries of student questionnaires and Departmental Staff Student Consultative Committee minutes. JSSC and its student representatives have a direct say in how this data is considered and, where necessary, recommend that action is taken.
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http://www.ucl.ac.uk/news/news-articles/1003/10030301 |
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| 69 |
London Business School |
Masters Only |
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| 70 |
London Metropolitan University |
Various news and press releases |
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| 71 |
London School of Economics and Political Science |
NSS results discussed at teaching, learning and assessment committee and student affairs committee |
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Survey of Student Opinion
http://www.lse.ac.uk/collections/TQARO/SurveyOfStudentsOpinions.htm |
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| 72 |
London School of Hygiene and Tropical Medicine |
Postgraduate |
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| 73 |
London South Bank University |
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Student experience Survey
Unit evaluations |
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| 74 |
Loughborough University |
NSS Web Page |
http://www.lboro.ac.uk/admin/ar/general/nss/ |
International Student Barometer |
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| 75 |
University of Manchester |
From message to staff: Initial discussions of this year's NSS results have already taken place between members of the Senior Executive and will continue with Heads of Schools over the next few weeks. We will seek to ensure that lessons learned from our best performing Schools are disseminated effectively so that others can focus future efforts to best effect.
Faculty-related news. |
http://staffnet.manchester.ac.uk/news/display/?id=6031 |
Student Satisfaction Survey
Taught Student Survey (based on NSS for all taught UG and PG) |
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| 76 |
Manchester Metropolitan University |
Suggested actions for programme teams and departments in response to NSS |
http://www.celt.mmu.ac.uk/qe/nss_action.php |
|
Centre for Learning & Teaching (from suggested actions page):
CeLT can offer targeted workshops (recent examples include “Developing a Feedback strategy”, “Planning Assessment Tasks”, and “Teaching Large Groups”) or colleagues from CeLT can come along to departmental meetings to discuss particular issues or provide feedback on suggested actions. The searchable Academic Practice database contains many examples of tried and tested strategies which you may be able to adopt. The CeLT website also has extensive web resources on Lectures and Lecturing and on Assessment and Feedback which might form the basis for discussion at departmental meetings or for small scale projects. See the CeLT website for the full set of resources. Please contact Rachel Forsyth (Curriculum Development and Innovation: r.m.forsyth@mmu.ac.uk) or Alicia Prowse (Student Experience: a.prowse@mmu.ac.uk) if you would like individual advice or support. You can also talk to your Faculty Senior Learning and Teaching Fellow(s) about your plans and contact CeLT for help with any part of the improvement plan. |
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Workshops: Addressing NSS Results: action planning to improve the student experience
The Centre for Academic Standards and Quality Enhancement and the Centre for Learning and Teaching are offering this workshop as an opportunity for colleagues to get together and discuss effective strategies for improving the student experience.
The session will open with a brief overview of the 2010 NSS results set in a national and institutional context and will then move on to consider practical approaches to improve the student experience in the context of individual programmes or subjects. There will be a strong emphasis on sharing the many examples of good practice at MMU, and the workshop will address the strong link between NSS action-planning and the annual monitoring exercise.
We anticipate that this workshop will be of interest to staff in a variety of roles from across the institution, including Heads of Department, programme leaders and MMUnion colleagues.
We would also value the participation of administrative and technical staff, and we are working closely with Learning and Teaching Support Group Managers to identify appropriate administrative staff within each Faculty/Campus - could administrative staff please check with your Learning and Teaching Support Group Manager if you are interested in registering, and technical staff with your line manager. |
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Funded project on assessment and feedback linked to NSS: http://www.celt.mmu.ac.uk/ltia/issue17/projects.php#spearing |
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| 77 |
Middlesex University |
Quality Enhancement Handbook
NSS data will be presented annually to TLC in an overview report by CLQE. This will be considered alongside reports on progression, retention and achievement, module data and MUSS data. Significant issues and associated actions will be posted on:
• 24/7 (preferably by the end of the term and at least by the beginning of the subsequent term).
Significant issues and associated actions will also be included:
• as an item on the agenda of the next available Board of Study; and
• as part of the documentation for internal/external academic reviews and audits (as appropriate)
11.5.4 Data Analysis
NSS data will be processed by Academic Registry and sent to CLQE for distribution to Associate Deans (Learning, Quality and Enhancement) and appropriate Heads of Service for action and response.
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http://www.mdx.ac.uk/Assets/Combined.doc |
Module evaluations |
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| 78 |
Newcastle University |
Survey web pages |
http://www.ncl.ac.uk/students/yousaidwedid/external-surveys/national.htm |
International Student Barometer
Module, stage & programme questionnaires |
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The [Annual Monitoring & Review] process provides the opportunity for reflection on all survey data, such as the National Student Survey (NSS), International Student Barometer (ISB), Postgraduate Taught Experience Survey (PTES), internal surveys or focus groups. The main issues arising from this data must be specifically addressed in the AMR report and the actions taken detailed in the action plan. Monitoring that this has been carried out will be undertaken by the relevant FTLC. |
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| 79 |
Newman University College Birmingham |
NSS page advertising it to students
NSS scores were noted in Board of Governors minutes 2010. |
http://www.newman.ac.uk/news_events/?pg=2221 |
Module evaluations |
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| 80 |
University of Northampton |
Response statistics mentioned in various documents. |
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| 81 |
Northumbria University |
Workshop session at Programme Management Conference, May 2010
Stream B, Parallel 4: Better Communication, More Timely Action: Workshop on Improving National Student Survey Scores - Howard Wickes |
http://www.northumbria.ac.uk/sd/central/ar/nliuqs/events/PMC/progmgmtconf10/pmconfabstracts/ |
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| 82 |
Norwich University College of the Arts |
Nothing. |
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| 83 |
Nottingham Trent University |
2008 Academic Board Minutes
237. Areas identified for enhancement are followed through with specific action plans at Senior Management level which are cascaded down to staff in the relevant areas.
146. Schools are required to report on actions taken in response to student feedback and on how student feedback informs the enhancement agenda. Many SSQRs focused this year on enhancing methods of collecting feedback, but others comment on how the data has been used to improve the student learning experience. Examples include improving timetabling arrangements, liaising with LLR over reported high noise levels in some parts of the library, improving the availability of specialist equipment on Post graduate programmes, and providing extra support for dissertation preparation. In addition, two Schools, Science and Technology and Nottingham Business School, have included actions in their School Enhancement Action plans that relate directly to enhancing student feedback mechanisms and putting actions in place as a result of student feedback |
http://www.ntu.ac.uk/apps/committees/handlers/getfile.cfm?f=1394 |
Student Satisfaction Survey developed coincedentally with NSS in 2005 though goes into more details. Runs biennually. |
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| 84 |
University of Nottingham |
Faculty of Engineering held a forum on 'how to get the best from the survey' - reported in newsletter.
Staff from across the University were welcomed to the meeting
by Professor Nick Miles, Associate Dean for External Relations,
before a series of brief presentations about the NSS and its
implications for the University were given by speakers such as Dr
Paul Greatrix (Registrar), Matt Gayle (Students’ Union Education
Officer), Dr Wyn Morgan (Director of Teaching and Learning) and
Dr Tom Loya (Director, Planning and Management Information).
There followed a series of case studies on ‘How to get the best
from the survey’ delivered by representatives from a range of Schools,
addressing topics such as feedback, assessment criteria and staff
management. The meeting highlighted the need for a ‘joined-up’
strategy for learning and teaching which has the support of students. |
http://www.nottingham.ac.uk/courses-office/thehub/The_Hub_Spring08.pdf |
|
PGCE project on staff perceptions of assessment & feedback
http://www.nottingham.ac.uk/pgche/projects/faculty/cross/providin611/
http://www.nottingham.ac.uk/pgche/projects/title/feedback732/ |
Course Director: Nuala Byrne (ext 66891)
nuala.byrne@nottingham.ac.uk |
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NSS web page |
http://www.nottingham.ac.uk/CurrentStudents/Finalists/NationalStudentSurvey.aspx |
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| 85 |
Open University |
Lots of news items. |
|
Course satisfaction survey |
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| 86 |
Oxford Brookes University |
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Brookes has aligned its internal student satisfaction survey to catch the NSS questions but also give additional flavour of local issues.
http://www.brookes.ac.uk/students/satisfaction |
Paper: using nominal group technique to drill down for info on feedback
http://www.brookes.ac.uk/services/ocsd/bsle/conf07/williams-d.html
Conference 2007: Plenary – Mike Ratcliffe, Director Academic and Student Affairs
Are the students satisfied? Implementing change in the wake of the National Student Survey and the Brookes Student Satisfaction Survey http://www.brookes.ac.uk/services/ocsd/bsle/conf07/ratcliffe.html
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| 87 |
University of Oxford |
Surveys web page
NB Jacqueline Cheng research into NSS: not possible to distinguish between institutions. See Dept of Ed newsletter:
http://www.edstud.ox.ac.uk/uploaded/Research%20Newsletter%20June10.pdf |
http://www.admin.ox.ac.uk/ac-div/resources/surveys/
http://www.ox.ac.uk/students/surveys/ |
Oxford Student Experience Questionnaire (OSCEQ) 2001-08
Departments and faculties also carry out surveys on individual courses and use lecture questionnaires to gain feedback on the quality of lectures. The views of students are also represented by undergraduate and postgraduate Joint Consultative Committees (JCC). Colleges collect feedback from students through tutorial evaluation questionnaires, college questionnaires, students and Tutors/College Advisers meetings, and annual meetings between students and their Senior Tutor and/or Head of House. |
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| 88 |
University College Plymouth St Mark and St John |
NSS noted as KPI. |
|
The University College Student Experience Questionnaire
The University College first impressions questionnaire
Module evaluations |
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| 89 |
University of Plymouth |
Your voice' student web page |
http://www.plymouth.ac.uk/pages/view.asp?page=31334 |
Student Perception Questionnaire http://www.plymouth.ac.uk/pages/view.asp?page=8991 |
Seminar on effective feedback, March 2010 http://www.plymouth.ac.uk/pages/view.asp?page=32213 |
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| 90 |
University of Portsmouth |
Student feedback policy |
http://www.port.ac.uk/accesstoinformation/policies/CurriculumandQualityEnhancement/filetodownload,71778,en.pdf |
Unit feedback questionnaire
Course questionnaire |
Academic development services include consultancy for individuals / departments on topics including "Responding to NSS data and forward planning " |
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2008 SWAP-funded collaborative project (with City University and Lincoln University) on Creative analysis of NSS data and collaborative research to inform good practice in assessment feedback. (Dead project?) |
http://www.port.ac.uk/departments/services/academicdevelopment/fundedresearchprojects/
http://www.swap.ac.uk/projects/a-z/0809/assessmentfeedback.html |
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| 91 |
Queen Mary, London |
NSS 2008 you said we did (School of Economics & Finance) |
http://www.econ.qmul.ac.uk/undergraduate/nss-2008 |
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Student Support Strategy 2008-2010
The National Student Survey (NSS) has provided new and valuable information in
recent years about the undergraduate student experience at Queen Mary. Whilst
not the main driver behind the development of the Student Support Strategy, the NSS has provided an important background for discussion of strategic priorities in student support. |
http://www.qmul.ac.uk/docs/about/21992.pdf |
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Student feedback web page |
http://www.arcs.qmul.ac.uk/qa/student_feedback/index.html |
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| 92 |
Ravensbourne College of Design and Communication |
V brief mention that it conducts survey. |
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| 93 |
University of Reading |
Engage in Feedback website includes tips on "How to improve performance in the National Student Survey (NSS)" |
http://www.reading.ac.uk/internal/engageinfeedback/QuickTips/efb-QuickTipsAndResources.aspx |
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| 94 |
Roehampton University |
Various pages on results and to prompt students. |
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Roehampton Student Satisfaction Survey |
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| 95 |
Rose Bruford College |
Nothing |
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| 96 |
Royal Academy of Music |
Nothing |
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| 97 |
Royal Agricultural College |
Nothing |
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| 98 |
Royal College of Art |
Postgraduate |
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| 99 |
Royal College of Music |
Mentioned in quality handbook. |
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| 100 |
Royal Holloway University of London |
Search Error |
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| 101 |
Royal Northern College of Music |
Nothing |
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| 102 |
Royal Veterinary College |
Corporate Plan: "The College will also respond pro-actively to student and graduate feedback made through its internal mechanisms and the National Student Survey." |
http://www.rvc.ac.uk/FOI/Scheme/documents/CorporatePlan2009-13.pdf |
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| 103 |
School of Oriental & African Studies |
Student feedback info |
http://www.soas.ac.uk/students/feedback/ |
Student Barometer |
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| 104 |
School of Pharmacy |
News |
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| 105 |
University of Sheffield |
Links from various departments |
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Student Satisfaction Survey |
Evaluation resources on Learning & Teaching Services web page. But not explicity about follow-up enhancement. |
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Student feedback project in School of Civil & Structural Engineering |
http://feedback.group.shef.ac.uk/index.php/capabilities/ |
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| 106 |
Sheffield Hallam University |
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Student Engagement Survey |
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| 107 |
University of Southampton |
Student surveys page
The results of the surveys and actions arising from them are presented annually to the Academic Quality and Standards Committee (AQSC) in September at a special meeting on student feedback chaired by the Vice-Chancellor. |
http://www.southampton.ac.uk/lateu/resources_and_links/student_surveys/index.html |
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| 108 |
Southampton Solent University |
Nothing |
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| 109 |
St George's University of London |
News |
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| 110 |
St Mary's University College |
Board of Governors 2009: The [NSS] results had been relatively consistent over the five years but work was now needed to drill down into the survey and investigate the issues to identify where the University College could take action to improve student satisfaction. It was reported that action had been taken previously to improve learning resources following the NSS which had resulted in an increase in satisfaction in this area. |
http://www.smuc.ac.uk/about/board-of-governors/minutes/minutes-24-09-09.pdf |
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| 111 |
Staffordshire University |
Student feedback webpage |
http://www.staffs.ac.uk/courses_and_study/student_life/student_feedback/ |
Student viewfinder survey: All Faculties, Schools and Services are asked to give consideration to the survey findings and to produce Action Plans to address any issues that students have identified.
This survey appears to be used more than NSS in quality documents for monitoring and enhancing courses. |
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| 112 |
University of Salford |
NSS web page |
http://www.planning.salford.ac.uk/surveys/NSS/NSS.php |
Student Experience Survey: UGs not in final year, PGt and PGr.
http://www.studentexperience.salford.ac.uk/ |
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NSS 2009 Briefing Commentary for Executive. Notes that action plans are compiled by Schools but they are not sufficiently detailed to provide clear conclusions re cause and effect. |
http://www.planning.salford.ac.uk/surveys/NSS/nss_2009_briefing_commentary_for_executive.pdf |
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| 113 |
University of the West of England |
Student experience web page |
http://www.uwe.ac.uk/studentexperience/index.shtml |
Student experience survey |
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| 114 |
University of Surrey |
NSS web page |
http://portal.surrey.ac.uk/portal/page?_pageid=719,1198845&_dad=portal&_schema=PORTAL |
Student course experience questionniare
International student barometer |
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Student Experience web page |
http://portal.surrey.ac.uk/portal/page?_pageid=705,2354674&_dad=portal&_schema=PORTAL |
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Student Experience Strategy |
http://portal.surrey.ac.uk/pls/portal/url/ITEM/6057FC9FF97E1FF1E0440003BA296BDE |
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| 115 |
University of Sussex |
NSS web page: includes information for students on terminology used in the NSS |
http://www.sussex.ac.uk/communications/1-4-2.html |
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Departmental action plans not accessible by externals. |
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Student Surveys web page |
http://www.sussex.ac.uk/studentsurveys/ |
Sussex Student Experience Survey
International Student Barometer |
Teaching and Learning Development Unit page on student evaluation, including recent development of Course Experience Questionnaires http://www.sussex.ac.uk/tldu/ideas/eval |
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| 116 |
University of Teeside |
Mostly news items. |
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| 117 |
Thames Valley University |
website very (incoming) student focused, not much info on NSS except news item. |
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| 118 |
Trinity Laban |
Search engine not working |
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| 119 |
University of Warwick |
Student feedback web page |
http://www2.warwick.ac.uk/services/quality/categories/feedback/ |
Academic satisfaction review
International Student Barometer |
Resources on evaluating academic practice
http://www2.warwick.ac.uk/services/ldc/resource/evaluation/ |
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| 120 |
University of Wolverhampton |
NSS web page |
http://www.wlv.ac.uk/default.aspx?page=22608 |
Internal Student Satisfaction Survey |
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| 121 |
Writtle College |
Only press release |
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| 122 |
University of Worcester |
NSS web page |
http://www.worcester.ac.uk/registryservices/722.htm |
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Interpreting and utilising outcomes from the National Student Survey (PowerPoint Presentation) http://www.worcester.ac.uk/aqu/documents/NSS_outcomes-Nov09.ppt
The National Student Survey can be a valuable tool for gaining a broad perspective of student opinion at University, Institute and course levels. This presentation comprises a practical demonstration of use that can be made of the data (both at public level on http://www.unistats.com/ and more detailed data for internal use), outlines the key outcomes of the Survey and details the University’s overarching approach to responding to the results. |
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QA&E processes: annual evaluation |
http://www.worcester.ac.uk/aqu/667.htm |
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| 123 |
York St John University |
Faculty annual evaluation. |
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Module evaluations
Student Union Survey |
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How are we doing? Web page |
http://w3.yorksj.ac.uk/how-are-we-doing.aspx |
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| 124 |
University of York |
TQI web page |
http://www.york.ac.uk/admin/aso/teach/tqi.html |
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Annual Programme Review process |
http://www.york.ac.uk/admin/aso/teach/apr/aprprocedure.pdf |
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| 125 |
Stranmills University College |
New pages. Departments devise action plans. No other info. |
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| 126 |
University of Ulster |
Academic & Enhancement Committee NSS report Jan 2010, includes examples of faculty action plans |
http://apu.ulster.ac.uk/paper_adec-10-06_nss_update_report.pdf |
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Student feedback web page |
http://www.ulster.ac.uk/quality/qmau/feedback.html |
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| 127 |
St Mary's University College, Belfast |
News pages |
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| 128 |
Queens University Belfast |
Student Surveys web page |
http://www.qub.ac.uk/directorates/AcademicStudentAffairs/CentreforEducationalDevelopment/StudentFeedback/StudentSurveys/ |
Teaching Evaluation
The First Year Experience Survey
The Second Year Experience Survey |
Centre for Educational Development:Guest Speaker Series
Guest Speaker Series icon
22th October 2010 – "Increasing students’ satisfaction with their learning experience: addressing issues raised by the National Student Survey"
Professor Phil Race, Educational Consultant. |
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Preparing for the Educational Enhancement Process
The Reflective Statement is the key document for the Educational Enhancement Process (EEP). It should describe how a School enhances the standard of its educational provision by providing a brief review of the past, an analysis of the School’s current practice and an outline of future plans. Download the Educational Enhancement Process handbook.
The Centre for Educational Development provides support to Schools that are preparing for EEP, in particular, by offering advice and guidance on drafting the Reflective Statement. Follow-up support to disseminate good practice and/or address any developmental needs identified in the EEP panel report is also available.
Educational Enhancement Process Handbook: http://www.qub.ac.uk/directorates/AcademicStudentAffairs/AcademicAffairs/EducationalEnhancementProcess/Filetoupload,134263,en.doc |
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| 129 |
Royal Welsh College of Music & Drama |
Website mostly focused on new students. No search box. |
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| 130 |
University of Glamorgan |
NSS web page |
http://glamlife.glam.ac.uk/pages/3075-national-student-survey |
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Library & media services produced a 14 page action plan. |
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NATIONAL STUDENT SURVEY (NSS)
The Board received a progress report on the NSS in 2009/10. Members noted the Autumn term activities which had taken place, including: the submission of action plans, which had all now been approved by the Quality Enhancement Committee (QEC); meetings with Heads of Division and teaching colleagues; and meetings with partner colleges. |
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Centre for Excellence in Learning and Teaching seminar:
Unistats and the NSS - what you need to know
The NSS (National Student Survey) is a major undertaking for the University and there are important points about its results and their links to student recruitment that all colleagues ought to be aware of. This session is intended to update colleagues on the data which appears on the Unistats website, how the data is used and who the users are.
This session is likely to be of interest to admissions tutors, admissions support staff and any colleagues who lead applicant open days, advise students on their study choices or produce course marketing material. |
Denize McIntyre |
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| 131 |
University of Wales Trinity St David |
NSS mentioned in T&L Strategy. |
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| 132 |
Swansea University |
NSS webpage at Academic Registry |
http://www.swan.ac.uk/registry/A-ZGuide/N/NationalStudentSurveyNSS/ |
Omnibus student experience survey |
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From quality enhancement strategy:
On receipt of the NSS and Omnibus survey results the NSS/Omnibus Sub-Committee will decide priority concerns and discuss with Schools the appropriate course of action. In addition we will utilise the NSS and Omnibus as a tool to discover good practice and promote. Include feedback to students on actions taken as a result of NSS, e.g. posters. |
http://www.swan.ac.uk/registry/QualityAssuranceandEnhancement/QualityEnhancement/QualityEnhancementStrategy/ |
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| 133 |
Swansea Metropolitan University |
Unable to load website. |
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| 134 |
University of Wales Newport |
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Paper in CELT journal on NSS in Business & Management
http://www.newport.ac.uk/research/researchcentres/researchcentres/CELT/CELT%20Journal/Volume%201%20%282008%29/Documents/NCJ0802.pdf |
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| 135 |
Glyndwr University |
A few news pages. |
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| 136 |
Cardiff University |
NSS web page:
Cardiff University recognises the importance of external surveys such as the NSS in providing prospective and current students with information about individual Universities and the ways in which survey results can help to determine institutional strategy, particularly in relation to the enhancement of students’ academic and social experiences. Results of the survey are shared with the Students’ Union and academic schools
In order to maximise the impact of the key messages arising from the performance of the University in the NSS, a ‘traffic light’ model has been developed to represent the scores attained by individual subject areas against the individual statements and the thematic areas contained within the NSS. In receiving this detailed analysis of results, Heads of academic schools within the University have being asked to provide evidence of their mechanisms for addressing NSS scores and of feeding back issues raised within the NSS to their students.
NSS results are also analysed and considered through the University’s established quality assurance systems. The Academic Standards and Quality Committee receives an annual report of NSS outcomes, with particular reference to addressing issues arising from performance across the survey’s six thematic areas. Specifically, a number of initiatives are being undertaken to identify and enhance the mechanisms for improving feedback on assessment to students. |
http://www.cardiff.ac.uk/studx/natstudentsurvey/index.html |
International Student Barometer
Project Q: an annual online survey for all first year students which includes questions on the quality of application, admissions and enrolment processes and students’ early experiences of university life. |
Addressing the NSS: Practical Feedback at
Cardiff University
2 November 2009 12.00—14.00 Trevithick
Seminar Rooms
The recent NSS results show that even though a great deal of work and effort has been put into providing meaningful feedback to students on their work, there is still much more work to be done in this challenging area. This QUILT session will offer an overview of trends, highlighted by the NSS, in relation to feedback and then present a range of Cardiff based examples of practical feedback. |
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A sub-group of the learning & teaching committee in the School of Nursing & Midwifery Studies has been established to address issues around the NSS: This subgroup is charged with identifying issues for improvement and actions to ensure that improvements in relation to the student experience are implemented. |
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Student Surveys web page |
http://www.cardiff.ac.uk/studx/index.html |
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| 137 |
University of Wales Institute Cardiff |
NSS visible in news and LTDU self-evaluation. |
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Quality Enhancement Team within LTDU supports gathering and responding to evidence on the student experience:
We support action planning in Schools and Units in the following ways:
- Findings from focus groups can help to inform Annual Programme Reports
- Units can request information from us to support reporting
- Results from surveys can highlight areas of good practice for dissemination
- Results from the ‘Diary Room’ have helped to inform new induction, assessment and feedback initiatives
- We evaluate service provision to promote continuing improvements.
http://www.uwic.ac.uk/ltdu/ActionPlanning.htm |
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| 138 |
Bangor University |
News pages. |
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Student satisfaction survey |
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| 139 |
Aberystwyth University |
News pages |
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| 140 |
University of Strathclyde |
NSS web page |
http://www.strath.ac.uk/nss/ |
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Page on NSS and improving assessment on CAPLE websitehttp://www.strath.ac.uk/caple/nationalstudentsurveyimprovingassessment/ |
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| 141 |
University of Stirling |
QA policy section on NSS:
5.4.3 Programme Directors consider the feedback received from the National Student Survey as part of the Annual Programme Review process (see Section 4.3). A summary report of the outcomes of module review and any action points are reported to the Departmental Committee and to the Student Staff Consultative Committee. The Department submits the Annual Programme Review report to the Policy, Planning and Governance Office by the end of October for Undergraduate programmes and by the end of January for Postgraduate programmes. Any relevant points are reported to the Departmental Committee and Student Staff Consultative Committee(s). |
http://www.quality.stir.ac.uk/ac-policy/Survey.php |
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Event on effective feedback
http://www.strategicplanning.stir.ac.uk/CAPL/ed-dev/courses-and-workshops/Previous_events/effective_feedback.php |
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| 142 |
University of St Andrews |
Student Experience Strategy |
http://www.st-andrews.ac.uk/studentexperience/about/what/strategy/ |
Module surveys
Unit surveys
International Student Barometer |
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Student Surveys Page |
http://www.st-andrews.ac.uk/studentexperience/voice/studentsurveys/ |
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| 143 |
Edinburgh Napier University |
A few mentions in departmental pages. |
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| 144 |
University of Glasgow |
Example of actions related to NSS (Faculty of Information & Mathematical
Sciences) |
https://frontdoor.spa.gla.ac.uk/commdoc/senate/EC/Papers/EC08/61%20Appendix%205.pdf |
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Run workshops on evaluating your teaching (general not specifically linked to NSS) |
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NSS web page: includes progress report from each Faculty |
http://www.gla.ac.uk/services/senateoffice/qea/studentfeedback/thestudentvoice/studentfeedbackquestionnairesandsurveys/nss/ |
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Obtaining and Responding to Feedback from Students - University Code of Practice |
http://www.gla.ac.uk/services/senateoffice/qae/studentfeedback/ |
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| 145 |
Glasgow Caledonian University |
Policy and planning web pages with data by school and comparisons (internal access only) |
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Student Experience Project (since 2001). Research project - lots of facts and figures (documents internal only). |
http://www.gcu.ac.uk/studentexperience/ |
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| 146 |
Glasgow School of Art |
One news item |
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| 147 |
University of Edinburgh |
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Paper by Dai Hounsell on assessment & feedback includes notes on Edinburgh's NSS scores.
http://www.tla.ed.ac.uk/interchange/spring2008/hounsell2.htm |
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Enhancing feedback website
http://www.tla.ed.ac.uk/feedback/index.html |
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| 148 |
University of Dundee |
NSS web page: includes brief responses from each department to 2009 results. |
http://www.dundee.ac.uk/principalsoffice/NSS.htm |
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| 149 |
Robert Gordon University |
No public pages |
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International Student Barometer |
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